Product Warranty Policy
1. Warranty Mode
2.
Limited Warranty
3.
Disclaimers
4.
Applicable Objects
5.
Duration of Warranty
6.
Others
7.
Warranty Claim Procedures
1. Warranty Mode
For
any material or functional flaw or defect found in all products during the
warranty period, MEMPIRE promises to provide maintenance service or new product
replacement.
2. Limited Warranty
The
warranty clauses are not applicable to product damaged by any non-natural
factors or external factors. In these cases, MEMPIRE shall not be liable for
any data in the storage products; MEMPIRE Warranty Policy for storage products
shall not be applicable in the following cases:
(1)
Any fault caused from natural disaster, human disoperation rather than any
intrinsic factors of the product;
(2)
A product is repaired or disassembled by any person or technician not
authorized by MEMPIRE;
(3)
The warranty label or anti-disassemble alert is altered, damaged or lost;
(4)
The product series number is damaged, illegible or not in accordance with
requirement;
(5)
The product is purchased from any marketing channels not authorized by MEMPIRE.
3. Disclaimers
(1) MEMPIRE is responsible for product maintenance and inspection only, excluding the rescue or backup services for data stored in our products. MEMPIRE shall not be liable for any loss of data stored in our products for any reason.
(2) MEMPIRE shall not be liable for any defect or damage of product or data loss for any reason caused from transportation for repair. It is recommended that you should keep a backup of all data stored in our product and delete the data before sending it to repair.
(3) To the greatest extent of applicable law, MEMPIRE shall not be liable for any users’ profit loss, expected cost loss, data loss, or other indirect, accidental or derived loss or damage caused by the use of our products.
(4) MEMPIRE products are not designed for high-security applications. We suggest you not apply our products to the life-support equipment or other equipment which may lead to personal casualty due to its defect or fault of the equipment, including but not limited to medical devices or relevant devices, military devices or relevant devices, aircraft, traffic control equipment, disaster prevention system, combustion control system or nuclear power equipment. MEMPIRE will not be liable for any personal casualty or loss caused by or related to the above applications of our products.
Other Statements
The warranty clause above is sole and complete, which supersedes all other agreements, oral or written, without guarantee for any merchantability or specific purpose of this product not mentioned herein, whether expressed or implied.
If specific national/regional laws set time limit for product warranty period, MEMPIRE will provide local consumers with necessary technical supports and warranty service to the full extent permitted by these national/regional laws.
If implied warranty liability is not allowed to be excluded by the specific national/regional laws, MEMPIRE only acknowledges that the implied warranty is valid in the said nation/region in the warranty period.
4. Applicable Objects
MEMPIRE
Warranty Policy is only applied to the customers who purchase our products
through legal marketing channels.
5. Duration of
Warranty
Solid
State Disk:
All
series of MEMPIRE Solid State Disks have three-year warranty period. Free
maintenance service is available for products damaged by natural factors in
warranty period.
6. Others
(1)
Before you send the product which has storage function to repair, please backup
the data stored. MEMPIRE will not guarantee to keep the integrity of data while
under repair.
(2)
As partial products sent for repair shall be replaced by spares, the repaired
products may not be the same one as before.
(3)
In case certain production is halted or original factory dose not provided
maintenance service any more due to elimination of the product, MEMPIRE will
replace it with equivalent “substitute”.
(4)
If the authorized center has no spares for replacement, MEMPIRE will replace it
with product of same specification or send it to repair for consumer; MEMPIRE
will not provide substitute with different capacity nor provide the time limit
of wafer.
7. Warranty Claim
Procedures
Submit
application through channels:
You
can return the defective or faulted product to the purchase point where you
bought the product, MEMPIRE authorized dealer or agent. Please read the
Warranty Policy before you return product. Generally, you must provide
identification information of product such as product model and series number
(if applicable) and describe your problem as detailed as possible. Besides, you
must offer the supporting document marked with initial purchase date to prove
the product is in the specified warranty period.