RMA Process
Application Process for Return Merchandise
Authorization (RMA)
If
you would like to return any defective SSD models for repair, a return
merchandise authorization (RMA) code must first be assigned to you before you
can return the models to Mempire. Please apply for an RMA number according to
the process below.
Customers
are requested to provide RMA information list below.
- Model Name;
- Part Number;
- S/N;
- Your Order Number/Our PI Number;
- Phenomenon Description and Quantity.
Customers
should email the RMA information to their sales manager or directly to support@mempiretek.com.
Mempire
will set up a file for your request, and will reply to you with your RMA Number
within a single working day, after confirming the request.
Customers
are requested to send back the RMA goods to Mempire with your sales manager’s
contact. Customers are responsible for all shipping fees and insurance.
Customers
should stick RMA notice form on the outside of the box or package of the
product to be returned. Make sure the form includes Model Name, Part Number,
S/N and RMA Number.
Upon
receipt of the parcel, Mempire will check and file the actual returned item and
then notify customers of this via email.
Repair
and testing of the item will be completed within 5 working days. After
receiving final confirmation, customers will be notified before returning items
to them. If there are any problems that cannot be fixed within this time
period, Mempire will notify customers of this as early as possible.
Item will be sent back to customers with repair and testing reports together.
